FREQUENTLY ASKED QUESTIONS

I thought this event was free, why is it asking me to purchase?
It is free. All workshops are free to watch on their scheduled date. If you'd like unlimited-anytime access, the option to purchase the symposium is available. It is on sale today right here AND you get bonus classes and resources that are ONLY available to people who purchase the symposium: https://www.fiberartssymp.com/buy


I'm trying to watch a workshop and it's saying the video is private. I tried to login and it's not working.
You don't need to login to watch. If the video is private it means that workshop is not available yet. It will start at the conclusion of the current live broadcast. Once that ends, refresh the page and the video will be available to you.

I don’t have a Vimeo account, how can I watch the next video?
You don't need to login to watch. If the video is private it means that workshop is not available yet. It will start at the conclusion of the current live broadcast. Once that ends, refresh the page and the video will be available to you.

I missed the live broadcast, can I still watch it later?
Yes, all of the daily workshops will be available until midnight of the day they air.

It hasn’t been 24 hours and I can no longer watch the class for free.
If the class you're looking for isn't on the daily live page, you either missed it or it's an upcoming class. check here for the latest schedule. If you missed it, keep in mind that the daily workshops stay available until midnight each day (not 24 hours.) For unlimited-anytime access to each class be sure to purchase the symposium. It is on sale today right here AND you get bonus classes and resources that are ONLY available to people who purchase the symposium: https://www.fiberartssymp.com/schedule

I missed a class that was yesterday, is there a way that I can still watch it?
No. The workshops are free to watch only on their scheduled date. For unlimited-anytime access be sure to purchase the symposium. It is on sale today right here AND you get bonus classes and resources that are ONLY available to people who purchase the symposium: https://www.fiberartssymp.com/schedule

Can I buy just one of the workshops?
No. The symposium is only sold as a bundle of all workshops. Besides, if you broke down the cost it comes down to less than $5 per workshop... it's a no-brainer! Get it here: https://www.fiberartssymp.com/schedule

How do I Sign in to Chat?
The chat is a third-party service so if you try to login with your Curious Mondo account it will not work. It is best for you to either login with your Facebook account (the better option because it shows your photo) or as a guest (in which case you'll be able to add your name.) Check out this quick article for the step-by-step: https://support.curiousmondo.com/knowledgebase.php?article=26

It's saying the chat is full what do I do?
If it's full that means there are LOT'S of people, yay! You have to refresh the page (possibly a few times) until someone drops off so you can take their spot. Not to worry though, even though the chat is fun, it is unrelated to the actual video workshop, meaning, you can still watch the class because it is not impacted by the number of people in chat.

How do I know which class comes next? Is there a list of instructors available?
Checkout the schedule here: https://www.fiberartssymp.com/schedule

I have a question for the instructor; where/how can I send it?
You may join the chat next to the video to interact and ask questions to the instructor, if they're there they will answer you, and if not, hopefully someone from this awesome community of artists will!

Will I be able to view and watch all classes once I buy the symposium?
Yes. The symposium bundle includes ALL symposium workshops, plus bonus classes and resources that are ONLY available to people who purchase the symposium. if you broke down the cost it comes down to less than $2 per workshop... it's a no-brainer! Get it here: https://www.fiberartssymp.com/buy

Can I download the workshops that I bought, so that I could watch it offline?
The workshops cannot be downloaded, however, you'll have unlimited access to them inside your Curious Mondo account. There is also the option to purchase a DVD set once you buy the symposium so that you can watch the symposium offline. The set comes with over 20 disks and it includes all of the workshops in the symposium.

Where can I purchase the symposium?
Right here: https://www.fiberartssymp.com/buy

Can I buy just the DVD set?
No. The DVDs cannot be sold separately from the symposium bundle. That means you'll have lifetime access to the workshops inside your curious Mondo account, as well as the DVD disks that will be shipped to your doorstep.

Why do the DVDs cost more than the symposium bundle?
Because the set comes with over 20 disks. It includes all of the symposium workshops plus the bonus classes. To put it in perspective though, when you purchase the symposium plus the DVD add-on, the cost per class is less than $5! Less than $5 bucks for specialized knowledge is pretty amazing.

I purchased the symposium, but how do I access the classes?
First, check your email. An email is sent to you 3 minutes after purchase with instructions on how to add the course to your Curious Mondo account. The email contains a link that you have to click on and talks about a button that you have to push. If you don't do those things the course won't get added automatically.

I didn't get the email after I purchased.
Have you checked your spam/junk folder? Sometimes the system emails wiggle their way there. Also, check your "promotions" or "updates" tab if you're using Gmail, they like to go there too. Still nada? Well, click on the "Need help" button and an agent will help you. If it's off hours, submit a ticket here and we'll get you taken care of within 24 hours: https://support.curiousmondo.com/index.php?a=add&category=2

Buy Now and Get...

Bonus Resources

Receive exclusive bonus materials available only to students who purchase the symposium workshops!

Lifetime Access

The workshops don't expire, you can watch them again and again, year after year.

Mobile Ready

Watch the replays from your favorite device.

Get ALL the Symposium Workshops for just$147!